Avenue Hospital was founded in 1995 for the purpose of managing the outpatient department at the Hospital, and to extend medical services to corporate clientele through an innovative concept of Managed Healthcare.

Job Objective/Purpose

Planning, Organizing, and coordinating all the activities in the unit, to ensure that quality standards of care is adhered to, by all medical staff in AHC facilities, in line with the hospital’s policies and procedures

Key Responsibilities

• Supervising and ensuring delivery of a professional and high standard of nursing care within the section while leading a team of nurses and patient attendants in delivering individual and team targets.
• Review specific patients’ investigations, analyze, interpret, troubleshoot, and initiate immediate intervention.
• Ensure primary nurse engagement with doctors and other care providers regarding patients’ plan of care and care solutions with emphasis on a team-based problem-solving approach to provide unified approach to patient care.
• Review and ensure that nursing care plans are scientific, evidence based and address the priority needs of the patients.
• Ensuring proper and timely documentation, maintaining proper records, confidentiality, and always handing over between shifts.
• Maintaining the inventory of all assets in the section and ensuring minimal stock of consumables and drugs is maintained in the section sub stores.
• Daily check on all equipment in the section to ensure that all are always in good working condition through compliance with the PPM and reporting promptly the faulty equipment.
• Participate in development and ensure implementation of organizational and departmental policies and procedures (SOPs) and quality improvement plans in the section including infection prevention.
• Ensuring all planned sectional activities are geared towards meeting growth and quality objectives.
• Tracking of daily CQIs Preparing routine reports as per the departmental KPIs and as required.
• Preparing monthly work schedules (ROTA) and supervising section operations and staff.
• Ensure That all staff supervised in the department achieve the set 8 hours of training  monthly, on emergency procedures for all section staff and students and ensure daily allocation to the emergency Rota.
• Providing leadership ensuring, employee development, employee engagement and   performance management to deliver departmental objectives and goals.
• Safeguarding patient’s belongings such as when undergoing surgery or during delivery.
• Control the departmental budget within the agreed parameters by ensuring efficient utilization of resources are used to maximum effect and take charge on stock control.
• Participate in business development and activities and follow up on customer feedback
• Ensure safe and clean environment for staff patient/clients and visitors compliance with policies and protocols including health and safety, risk management and critical incident reporting.
• Monitor and ensure clients satisfaction and proactively manage their complaints as they arise.
• Any other duty as assigned by the supervisor in line with the job description.

Person Specification

• Graduate of an accredited nursing school as a Registered Nurse with a valid license with the Nursing Council of Kenya.
• Updated BLS, ACLS/ATLS certificate
• Minimum of 5 years work experience in a healthcare setting involving maternity  patients;  of which 2 years must be in a managerial position in the maternity unit.
• Must be a seasoned manager with Obstetrics experience in Outpatient and Inpatient.
• Customer focus, empathetic and emotional intelligence
• Strong interpersonal and communication skills
• Organizational awareness and attention to detail
• Team work and result oriented
• Ethical and reliable