Job Responsibilities

• Forecast, plan and monitor the department’s budget.
• Drive and own Sales processes, reporting and policy adherence and documentation.
• Provide Sales and distribution with performance reports on all SD KPIs such as activations, primary airtime sales, remuneration earnings and business update
• Prepare presentations on weekly and monthly performance for Commercial Reviews.
• Provide Group office with updates on Department’s initiatives and performance outcomes.
• Track, measure and evaluate on a monthly basis all key KPI’s of new launches for a period of two months.
• Manage, coach and develop a highly motivated team of commercial analysts.
• Work closely with IT to ensure that all reporting requirements are taken in to account.
• Support the Sales team in developing and implementing cascaded strategies and initiatives; providing clarity to other departments, Channel Partners and field sales management team to ensure that mechanics, processes and procedures are well understood and followed.
• Liaise with other departments on business re-engineering processes relating to distribution team and Sales partner support.

Required skills

• Bachelors degree in Management science or any related field is a must
• Proven experience as Business Operation Manager or similar position
• Experience in customer service is required
• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
• Outstanding communication and interpersonal skills
• Excellent organisational skills with a problem-solving ability