Ampersand is Africas first and leading integrated electric motorcycle and transport energy solution. We offer East Africa’s five million taxi motorcyclists a commercial electric motorcycle that is cheaper from day one, provides better overall user experience and requires minimal customer behaviour change

About the role

Ampersand is seeking a Vehicle Maintenance Tech who can deliver exceptional customer service in e-moto repair. This team member will need to be an exceptional mechanic, a clear communicator, team player, and flexible contributor. The Vehicle Maintenance Tech will report to the Aftercare Manager and be responsible for the following:

• Delivering excellent customer service in E-Moto repair
• Prioritize the customer to keep them on the road and earning income for their families
• Be fully accountable to the speed and quality of work in repairing customer vehicles
• Manage the diagnosis of underlying issues affecting customer vehicles
• Work closely with the Aftercare Manager to provide clear and honest information to the customer on the status of their repair
• In addition to customer service work, the Vehicle Maintenance Technician may be required to:
• Support in vehicle assembly
• Work in fabrication of tools, vehicle parts, or equipment

Ampersand is a good fit if:

• You’re interested in clean energy and environmental impact (even if without experience in it yet)
• You possess a strong mechanical intuition from experience in vehicle maintenance
• You are thorough and diligent in your work
• You keep your workplace clean and organized
• You are a team player

Minimum qualifications:

• 3+ years’ experience in an assembly, or as a mechanic
• Vehicle or battery experience a bonus
• Strong demonstrated mechanical intuition
• Diligent and proactive in approach to work
• Good communication and interpersonal skills