15 Aug 2019

Vendor Operations Lead at Safaricom

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We are pleased to announce the following vacancy in the E-commerce-Masoko Department within the Enterprise Business Unit. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:


Reporting to the Head of Department-Masoko, the position holder will lead the identification, on-boarding and management of vendors on Masoko to support the Commercial strategy and ensures that the vendors deliver consistently against agreed upon SLA’s to contribute towards a great experience for the customers and provide a compelling channel for vendors to sell on.


Key Responsibilities

  • Own all Acquisition campaigns, processes & activation activities to drive product variety and interest in the site.
  • Be an expert on development of long and short-range strategic Vendor acquisition and retention plans for the company’s growth
  • Maintaining strong relations and follow ups with key partner’s/merchants including terms and conditions, pricing, settlements, negotiations, discounts, quality inspections.
  • Work hand in hand with the e-commerce content team and Technology where appropriate to deliver market and seamless leading user experience.
  • Undertake merchant/ customer training as may be appropriate.
  • Ensure all merchants are selected & on boarded in line with laid down guidelines.
  • Stay up-to-date in digital technologies and marketing trends & use the same to drive our acquisition strategy.
  • Consistently develop & manage merchant/Partner portfolio pipeline & manage the negotiations, discounts ecosystem.
  • Coach & develop the team for optimal productivity and performance.




  • Bachelor’s degree required
  • Sales experience
  • 5-6 years Leadership experience, with exposure in an E-Commerce role
  • Proven track record of growing a start-up from the ground up.
  • Demonstrated and proven experience in vendor acquisition strategies
  • Being an Agile Coach will be an added advantage


Note to Applicants


As part of our recruitment process we will request the below documentation which will be required as soft copies at a later stage of the process.

  • An updated CV with a confirmation of three referees- 2 must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field. If the referees are within the same organization that you are working with, you will need to confirm to us that it’s okay to contact them in writing (via email). This also includes all references within the Human Resources department.
  • Scanned copy of certificate of good conduct from the CID (Less than 1 year old) – Applicable to Kenyans Only
  • Scanned copy of certificate from Credit Reference Bureau (CRB) – Applicable to Kenyans Only
  • Scanned copy of University Certificate or letter from the University requesting for internship
  • Scanned copy of your National ID / Passport-Legal Form of Identification

How to Apply

Submit your CV and Application on Company Website : Click Here

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