Key Responsibilities:

CSPP Program Management:

• Lead all facets of the CSPP Program, ensuring its objectives are consistently met and maintained.
• Coordinate with various internal and external stakeholders to guarantee the successful rollout and sustained success of the CSPP Program.
• Regularly monitor and analyze performance data to ensure Dimension Data is on track to meet or exceed the agreed-upon metrics.
• Identify, define, and track key performance metrics for the program.
• Ensure internal teams are equipped with the knowledge and tools to succeed within the framework of the CSPP program.
• Coordinate with Cisco to provide necessary training for Dimension Data teams regarding CSPP requirements, benefits, and best practices.
• Ensure that all activities within the CSPP adhere to Cisco’s guidelines and requirements.
• Stay updated with any changes to the CSPP framework and ensure Dimension Data remains compliant.

SDIS (Dimension Data Support) Services Program

• Own internal awareness and education on the SDIS product.
• Work Closely with the client managers to ensure all services quotes for VBR include SDIS.
• Work closely with the Services Sales team to provide the right pricing for services and SDIS.
• Maintain comprehensive documentation that outlines the features, capabilities, and updates related to the SDIS services.
• Liaise with the sales and technical teams to ensure they understand the value proposition of SDIS services.
• Work closely with the SDIS development team to ensure any enhancement required for the region are considered and possibly implemented.
• Lead all facets of the SDIS Program, ensuring its objectives are consistently met and maintained.
• Regularly monitor and Analyze performance data to ensure Dimension Data is on track to meet or exceed the agreed-upon SDIS targets.
• Stay updated with any changes to the SDIS product and ensure Dimension Data East Africa is aligned as much as possible.

Pricing and Proposals:

• Work with a team to ensure all pricing requests for SDI Services are fulfilled, ensuring precision and market competitiveness.
• Collaborate with the commercial and sales teams to maintain updated and market-aligned pricing models.
• Work closely with the Services Sales team to provide the right pricing for services and SDIS.
• Work closely with the Services Sales and Sales team to include our services (SDIS) to all opportunities.
• Ensure a clear understanding of the cost structure to set prices that provide value to the customer and profitability to the business.

Collaboration with Services and Client Managers:

• Engage closely with services managers to ensure the delivery of top-tier services tailored to client specifications.
• Interact with client managers to understand client expectations and ensure our SDIS service offerings are consistently aligned.
• Work with the service sales specialist and client managers to reach and surpass regional SDIS service targets, formulating and executing strategies to ensure growth and client satisfaction.
• Work closely with the regional SDIS product managers.

Reporting and Analysis:

• Regularly update senior management on the progress of the CSPP Program, and regional service targets.
• Evaluate performance metrics and identify areas for improvement, implementing strategies accordingly.
• Use historical data and current trends to forecast future performance, sales, costs, and other relevant metrics.
• Track Key Performance Indicators (KPIs) to measure the company’s success in adopting SDIS.
• Create detailed, clear, and actionable reports tailored to the needs of different stakeholders.

Management

• Manage the VBR team who will be responsible for SDIS pricing and CSPP program activities.
• Oversee the day to day tasks/ requests from the client managers on services pricing and ensure on-time pricing to the sales team.

Academic Qualifications and Certifications:

• Bachelor’s degree in computer science, IT, Business, or a related discipline. Master’s degree is a plus.
• Minimum of 3 years experience in software-defined infrastructure services, vendor management, or a related domain.
• In-depth understanding of Cisco CSPP Program and Support Services.
• Stellar communication and interpersonal abilities.
• Proven capability to manage multiple projects and priorities in a dynamic setting.
• Proficiency in data-driven decision-making and reporting.