Duties

The Nonimmigrant Visa (NIV) Assistant performs a wide range of consular duties associated with delivering nonimmigrant visa (NIV) services, in accordance with the NIV unit’s standard operating procedures and established visa processing guidelines. Incumbent performs data-entry, document review, correspondence, passport manifesting, visa printing, and other general office work. Customer service focus is essential in a visa unit that addresses applicants in person daily. The position requires a high-level of attention to detail to spot trends or potential issues and escalate those as necessary. The job holder is fully cross trained to function in any role as required by visa demand and scheduling.

Requirements:

EXPERIENCE:  

• Minimum two years of experience involving the application of regulations and law, extensive public contact, customer service, or problem-solving experience is required.

JOB KNOWLEDGE:  

• Good understanding of local governmental organizations, immigration law and practices, and cultural and social practices.

Skills and Abilities

• Intermediate knowledge of Microsoft Word and Outlook, and basic knowledge of Microsoft Excel and Power Point is required. Must be able to perform work with accuracy at a quick, rapid pace. Must be able to deal effectively with the public, exercising tact, and be able to work under continuous pressure and time constraints. Must demonstrate attention to detail, ability to work effectively as a member of a team as well as independently with minimal supervision, and strong interpersonal skills. Must have good skills for drafting written correspondence in both English and local language. Must be able to apply good judgment in evaluating evidence and to apply regulations correctly.

Education Requirements:

• Completion of Secondary School is required.
• Two years of college or university studies is required.

Evaluations:

LANGUAGE: 

• English Level IV (Fluent, Speaking/Reading/Writing) is required. (This may be tested).
• Kiswahili Level III (Good working knowledge, Speaking/Reading/Writing) is required.

EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

• All applicants under consideration will be required to pass medical and security certifications.