Job Summary

We are seeking a professional, customer-focused, and energetic Waitress to join a dynamic hospitality team. The ideal candidate will be responsible for providing excellent customer service, ensuring guests enjoy a pleasant dining experience, and maintaining high standards of cleanliness and professionalism within the restaurant environment.

Key Responsibilities

• Welcome and seat guests in a warm and courteous manner.
• Present menus and provide detailed information about menu items, beverages, and daily specials.
• Take accurate food and drink orders and relay them promptly to the kitchen/bar team.
• Serve food and beverages professionally and efficiently.
• Check on guests during meals to ensure satisfaction and address concerns promptly.
• Prepare and present bills, process payments, and issue receipts accurately.
• Maintain cleanliness and organization of dining areas, tables, and service stations.
• Ensure tables are properly set before and after service.
• Adhere to food safety, hygiene, and health standards at all times.
• Handle guest complaints professionally and escalate issues when necessary.
• Support team members to ensure smooth restaurant operations during busy periods.
• Participate in opening and closing duties as assigned.

Requirements

• Certificate or Diploma in Hospitality, Food & Beverage Service, or a related field is an added advantage.
• Minimum 2 years’ experience as a waitress/server in a hospitality setup.
• Experience working in a 5-star hotel is mandatory.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Ability to work under pressure in a fast-paced environment.
• Professional appearance and positive attitude.
• Ability to work flexible hours, including weekends and holidays.
• Basic knowledge of POS systems is an added advantage.