Summary

Care Connects Us!

It all starts with people who care. At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

People like you. People like us.

At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for Waiter/Waitress who will be responsible for providing exceptional service to our guests in accordance with Hyatt’s standard, characterized by professionalism and courtesy. The incumbent will be involved in creating a positive dining experience by delivering attentive, personalized service, anticipating guest needs, and ensuring a seamless flow of service in our restaurant. He/she will continuously maintain a thorough knowledge of the menu, including ingredients, preparation methods, allergens and any specials as well as maintaining high standards of cleanliness, quality, safety and hygiene in your day-to-day operations that are in line with company policies as well as local legislation.

Key Responsibilities:

• Ensures that brand standards have been adhered to at all times.
• Maintains par stocks of all equipment and guest supplies as required.
• Seats, takes orders, serves food and beverage, presents the menu, answers inquiries, and clears and resets tables, following established procedures.
• Prepares bills, accepts payments, and performs cashier duties.
• Verifies cash received and credit card validity, adhering strictly to finance policies and procedures.
• Possesses a thorough knowledge of all food and beverage items, recommends combinations, and upsells alternatives.
• Serve food and beverages to guests, according to the established standards of performance and service sequence established for the Outlet. Apply up-selling techniques.
• Maintains flexibility whenever possible in meeting special requests from guests for specific beverage preparation methods and ingredients.
• Maintains a neat and clean environment in the Outlet. Cleans equipment, displays, floors, etc. as per SOP for daily cleaning program.
• Assists with managing inventory by monitoring stocks and place store requisitions in accordance with set par stock levels or as prescribed by the manager.
• Collect store requisitions in a timely manner in accordance with set store timings.
• Check the item expiry dates during collection of store requisitions and ensure they are in good condition before receiving them.
• Track item expiry within the Outlet and ensure procedures regarding expiry control are followed.
• Prepare the Outlet for operation, including mise-en-place, setting and resetting tables, light cleaning, and other assigned tasks.
• Utilize the Outlet point-of-sales system as prescribed.
• Complete all sales through the Micros system, processes transactions in accordance with established accounting procedures ensuring proper cash handling and be responsible for the cash drawer.
• Accounts for all cash and secures money drops in accordance with hotel and company policies.
• Ensure that all sales are properly recorded and reconciled, following prescribed procedures for ordering, voiding, or correcting items.
• Close and open the Outlets on time with proper setup for the day and in accordance with opening and closing procedures.
• Assist in inventory-taking as required.
• Assist in resolving the discrepancy in inventory.
• Deliver the brand promise and provide exceptional, friendly, courteous, and professional guest service always.
• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Align all day-to-day functioning of the department/division consistent with Hyatt’s Global Privacy Policy.
• Conversant with all aspects of the Micros System.
• Execute other reasonable duties as assigned by Management from time to time.

Qualifications

• Certificate/Diploma in Food and Beverage service from a recognized institution or its equivalent
• At least 2 years’ experience in a similar role in a busy, reputable hotel/restaurant