MNC Consulting Group Limited services include but not limited to; Accountancy, Audit & Assurance, HR Development, Financial & Investment Advisory, Taxation, Mngmt Consulting.

About the job

Our client in the hospitality industry is seeking to recruit qualified waiters and waitresses responsible for ensuring a positive dining experience for guests by providing excellent customer service, taking orders, serving food and beverages, and maintaining a clean and welcoming environment.

Duties and Responsibilities:

Customer Service:

• Greet and seat customers courteously.
• Provide menu recommendations and offer assistance with food and beverage choices.
• Take and accurately record customer orders.
• Ensure customer satisfaction by addressing any concerns or issues promptly.

Order Processing:

• Relay orders to the kitchen and ensure accurate and timely delivery of food and beverages.
• Collaborate with kitchen staff to ensure the correct preparation and presentation of dishes.
• Monitor and communicate order status to customers.

Table Maintenance:

• Set up and arrange tables to meet the restaurant’s standards.
• Clear and clean tables efficiently after guests leave.
• Ensure adequate stock of tableware and condiments.

Billing and Payment:

• Present bills and process payments accurately.
• Handle cash and operate the point-of-sale (POS) system.
• Provide change and receipts as needed.

Up-selling and Promotion:

• Suggest additional items, desserts, or beverages to enhance the dining experience.
• Promote special menu items or promotions.

Communication:

• Effectively communicate with kitchen and bar staff to ensure smooth operations.
• Collaborate with colleagues to provide seamless service.

Maintaining Cleanliness:

• Keep the dining area, serving stations, and restrooms clean and well-maintained.
• Ensure compliance with hygiene and safety standards.

Requirements

Qualifications:

• Previous experience in a similar role preferred.
• Knowledge of food and beverage items.
• Excellent communication and interpersonal skills.
• Ability to handle stress and work in a fast-paced environment.
• Basic math skills for handling payments.

Education:

• A high school diploma or equivalent is typically required