Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions. Our sole focus is to simplify the complexities of the HR department and help companies concentrate on the core business as we handle HR tasks more efficiently and accurately. We have diverse staff of seasoned professionals who are passionate about value addition to our clients. We deliver our services in a professional manner offering expertise support that amplifies a company’s potential by having a systematic process to not only offer the best talents but also other performance monitoring services.

Duties and Responsibilities

• Greet and seat guests, present menus, and explain daily specials if applicable.
• Take food and beverage orders accurately and efficiently, using the POS system.
• Serve food and drinks to guests in a timely and courteous manner.
• Ensure that guests’ needs are met throughout their dining experience, including refilling drinks and addressing requests.
• Collaborate with the kitchen and bar staff to ensure orders are prepared correctly and delivered promptly.
• Prepare and set up tables with necessary utensils, napkins, and condiments.
• Handle guest inquiries, complaints, and special requests with professionalism and courtesy.
• Process payments and provide accurate change using the POS system.
• Maintain cleanliness and organization in the dining area, including clearing tables and resetting for the next guests.
• Assist in cleaning and closing duties as required.

Key Requirements Skills, experience and qualification

• Previous experience as a Waitress or in a customer service role, preferably in a restaurant or bar setting.
• Excellent interpersonal and communication skills.
• Ability to work well under pressure and in a fast-paced environment.
• Strong attention to detail and a positive attitude.
• Knowledge of menu items and the ability to explain them to guests.
• Ability to multitask and prioritize tasks effectively.
• Flexibility to work evenings, weekends, and holidays.
• Basic math skills for handling payments and making change.
• Professional appearance and demeanor.