Responsibilities

• Inbound: Accurately update inventory records and assist in coordinating activities between the warehouse and receiving, as well as between the receiving bay and the supply chain.
• Outbound: List all sales returns and record their respective return types. Identify the customer’s original payment method and how the refund was issued. Ensure all sales return transactions are accurately documented.
• Compliance: Comply with the Warehouse policies, standard operating procedures and applicable legislations. Ensure that all QHSE (Quality Health and Safety Environment) regulations are complied with, to ensure safe working conditions and practices within the dispatch and yard. Comply with the security procedures and Safety & Health. Ensure that the dispatch is tidy, cleared from packaging materials and debris and that the warehouse operates in an orderly way. Take responsibility for goods which are directly allocated to you for accountability and follow all caution to ensure no damage or losses are incurred.

Qualifications

• A minimum of one year of experience working in warehouse operations, clerical and/or administrative work.
• Post secondary training and/or qualification will be an advantage.
• Background in customer service, particularly handling returns.
• Experience with ERP system (SAP, NetSuite) will be an advantage.
• Basic computer skills, for stock management, is required.