The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water,sanitation and hygiene sectors. The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours notice when a crisis occurs

Purpose of the position 

We are seeking a highly skilled and experienced Web Manager to oversee and enhance our online presence. The Web Manager will be responsible for managing the day-to-day operations of our website, ensuring optimal performance, user experience, and content accuracy and dynamism. This role requires a strategic thinker with a strong technical background, excellent project management skills, and a keen eye for detail.

Performance Management 

The employee will be accountable for the responsibilities and the competencies. The following documents will be used for performance reviews:

• The Job Description
• The Work and Development Plan
• The Performance Review Template

ACAPS Values

ACAPS is a dynamic and independent organisation. We share and strive to maintain the values of agency, candour, integrity, diversity, evolution, ambition, and collaboration in everything we do. The post holder is expected to develop the position in line with these values. The ACAPS values live in the way we manage our teams, create our content and engage with stakeholders.

We are an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.

Responsibilities

Role and responsibilities

Generic responsibilities: 

• Website management: oversee the overall performance, security, and functionality of our website, ensuring it is up-to-date, user-friendly, and aligned with ACAPS’ strategy.
• Content strategy: collaborate with content creators to plan, manage, and update web content, ensuring it is engaging, relevant, SEO-friendly, and consistency in tone, style, and branding.

Specific responsibilities: 

• Project management: lead web development projects, including site redesigns and new feature implementations; work with cross-functional teams to meet deadlines and budget requirements.
• SEO & Analytics: monitor and analyse web traffic, SEO performance, and user behavior using tools like Google Analytics; implement strategies to improve outreach and site performance.
• UX/UI Optimization: continuously evaluate the user experience and interface design of the websites; implement improvements based on user feedback and best practices.
• Compliance and security: ensure that website complies with legal regulations, including data protection laws (e.g. GDPR), and implement security measures to protect against cyber threats.

Critical interfaces: the selected candidate will closely collaborate with the Communications team, the Analysis Unit, external developers, and IT support.

Qualifications

Competencies

Qualifications and experience

• Bachelor’s degree in web development, Computer Science, Information Technology, Marketing, or a related field.
• 3-5 years of experience in web management, web development, or a similar role.
• Proven experience with TYPO 3 content management system and front-end/back-end development.

Professional competencies

• Knowledge of HTML, CSS, JavaScript, and other web technologies.
• Experience with SEO tools, Google Analytics, and website optimization techniques.
• Familiarity with web hosting platforms, domain management, and cybersecurity best practices.
• Familiarity with UX/UI design principles.
• Knowledge of digital marketing strategies, including PPC, social media, and email marketing.

Generic competencies

• Proposes innovative ideas and new solutions to challenges.
• Strong project management skills.
• Excellent time management skills and ability to organize multiple, simultaneous tasks, and deliver results within a specified period.
• Demonstrated problem solving skills and results oriented approach. Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Proven ability to work strategically to set goals and flexibility and creativity in realizing them.
• Outstanding coordination, communication, and inter-personal skills, including capacity to persuade and influence others, convey information effectively, as well as adjust actions in relation to others’ actions.
• Demonstrated analytical skills and written clarity, including ability to understand complex concepts and problems and synthetize information.

Behavioural competencies

• Communicating with impact and respect
• Working with people
• Social Perceptiveness
• Active Listening
• Deciding and Initiating Action
• Planning and delivering results
• Adapting and Responding to Change
• Adhering to Principles and Values