The service advisor acts as a bridge between the customer and the company, ensuring proper coordination of the repair works as per the customer’s requirements and company set standards and a direct link with the customer regarding repairs updates.

KEY RESPONSIBILITIES

• Welcoming customers and ascertaining their vehicles repair needs.
• Opening vehicle job cards and clearly specifying the repairs to be undertaken.
• Giving repairs timelines to the customer and ensure strict adherence to the same through continuous customer updates on the progress.
• Preparing repair estimates and ensuring liaison with the customers for timely repair authority.
• Preparing invoices for the duly completed repair works and ensuring payments are made on the same.
• Monitor the repairs work in progress through liaising with the workshop procurement and technicians to ensure seamless repair works within the given timelines.
• Checking on the final repair works and ensuring they have been done to the company’s expected standards.
• Handling customer enquiries and complains promptly and professionally to customer satisfaction.
• Maintaining up-to date customer records and vehicle repairs and service reports.