JOB OUTLINE:

The Workshop Supervisor is to profitably manage the operation of Service Workshop – Specialisation, General Bay, Hydraulic and track-shop, Equipment Test benches. Coordinate service training operations and graduate trainees. Conduct technical development, OJT (On the Job Training) – for both trainees and senior service technicians based on their individual learning plan and provide professional guidance to increase its effectiveness.

MAIN DUTIES AND RESPONSIBILITIES:

•  Provide customers with level of support associated with the Caterpillar product range.
•  Successfully implement Key Performance Indicators (KPI’s) especially work order closing, last labour to invoice, contamination control and other critical projects and initiatives.
•  Continually develop the staff with a view to improving work quality, efficency and developing them personally to reach their optimal output.
•  Appropriately schedule the jobs coming into the service department and communicating the same to superior and to the customers with changes promptly

PERSON SPECIFICATION:

•  BSc Mechanical/Electrical engineering or in an Engineering related
• discipline with 5 years experience in earthmoving equipment environment Supervisory or/and people management experience.
•  Proven administrative, leadership and interpersonal skills with ability to impart knowledge and skills to a multi-disciplinary team