Customer Care Jobs Jobs at Speed Capital 2016

Posted by | May 3, 2016 | careers

Welcome to This website helps you to achieve your career dream by linking you to vacancies from Top Companies in Kenya. Job Seekers are also exposed to best articles for career growth and development. Click Here to Subscribe for Job Alerts We strongly advise graduates not to pay money before getting a Job. Report fraudulent jobs to [email protected]

Job Description

Customer Care Officer Job at Speed Capital, Kenya

Customer Care Officer – Through teamwork will effectively handle customers and guests’ reception & office administration in order to ensure all queries are well handled and customer satisfaction met while ensuring maximum support to the branch teams.

Customer Care Officer Job Key Duties

  • Understanding the company’s products and be able to articulate correct information to customers.
  • Attracts potential customers by answering to product and service questions; suggesting information about other products and services.
  • Use telephone to reach out to customers.
  • Answer questions about products features.
  • Escalate all customer complaints and problems to relevant department.
  • Inform customer of deals and promotions.
  • Work with Customer Service Manager to ensure high quality service is being delivered.
  • Compile branch level reports on overall customer satisfaction.
  • Ensure cleanliness is maintained in the branch and tea served for the branch staff.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Coordinates proper correspondences and operational support for branch staff with head office.
  • Other duties as may be assigned by management from time to time.

Minimum qualification and experience for Customer Care Officer Job

  • Diploma/Certificate in business/credit management/marketing/customer service/sales or related field.
  • Lending and relationship management experience in the microfinance industry.
  • At least two (2) years’ experience in office administration or customer service.
  • Clear accent with good command of English & Kiswahili
  • Energetic with a passion for customer service
  • Ability to work under pressure with little supervision
  • Good Communication and interpersonal skills
  • Knowledge of customer service and practices


How to Apply

  • If you meet the above requirements, please apply in confidence to [email protected] indicating your current and expected remuneration. Deadline for application is 8th May, 2016.