EXECUTIVE RESPONSIBILITIES & EMPOWERMENT

• Ensures that all events run smoothly and guests are well looked after from the moment they arrive to the time they leave
• Enquires whether guests are satisfied throughout the Events
• Offers attentive service to guests, adapting to any constraints
• Establishes good relations with guests, offering advice and fostering customer loyalty

KEY OPERATIONAL RESPONSIBILITIES

Financial

• Takes part in inventories and manages stocks under his/her responsibility
• Increases revenue for the point of sale through additional sales techniques
• Prepares and analyses financial reports/results and implements corrective actions as necessary
• Manages the Events cost in accordance with the expense budgets and insures efforts to reduce costs and expenses without compromising on quality.
• Ensures strict adherence to Events & Banqueting SOPs and internal bill settlement policy, as per the company/hotel guidelines and Brand policy.

Operational

• Organizes the work for the team, including the need to multi-skill in employees for job requirements
• Ensures information is properly passed on to the team (briefings and debriefings with the kitchen staff etc)
• Continuously takes initiatives to enhance and improve the team member’s product knowledge.
• Takes initiative to maintain and update repeat guest history and regularly communicates the same to the team members, during outlet briefings etc.
• Ensures prompt guest recognition on the basis of VIP list / repeat guests as per the guest history.
• Ensures the Events Space is prepared to a high standard for as per the discussion with the guest, which is mentioned in the BEO / FP and that all equipment is used correctly
• Takes the global level of activity into account when managing the flow of events in the Hotel.
• Checks the quality, speed and overall efficiency of the team/ events staff.
• Ensures that the Back of the house service areas are maintained as per the hotel standards.

Qualifications

• Diploma or Degree in Hotel Management
• 3-4 years of experience in a similar role in a premium brand hotel.