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19 Sep 2023

Customer Operations Manager at Ericsson

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Job Description

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

What you will do

  • Handle the delivery portfolio as well as communicate and follow up on dependencies between projects
  • Monitor, direct, and support the delivery portfolio as well as ensure that delays in projects that may impact others in the portfolio are communicated
  • Handle customer and Internal Engagement
  • Develop and maintain customer relations to improve customer confidence and further develop the business
  • Share knowledge and success factors with other areas and functions
  • Handle portfolio finances and initiate actions when not meeting financial performance expectations

You will bring!

  • Education: Minimum of bachelor’s degree in electrical or computer engineer
  • Min 8 years or more solid experience in Customer Project Management or relevant line management role.
  • Domain experience: Networks area of expertise – e.g.: Radio, OSS, IP, CORE, etc.
  • Background in delivery towards customers such as Project Management deliveries, Managed Services deliveries, or Customer Support activities.
  • The COM is also expected to have several years of experience in a leadership role, preferably in Service Delivery and/or Operations.
  • Financial acumen
  • Business understanding
  • Financial analysis skills
  • Customer and Market insight
  • Negotiation
  • Project management
  • Knowledge sharing & collaboration
  • Proficiency in the English Language

You should also have

  • Entrepreneurial & commercial thinking
  • Persuading & influencing
  • Analysing
  • Leading & supervising
  • Relating & Networking
  • Delivering results & meeting customer expectations


Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 30 September. 2023https://jobs.ericsson.com/careers?location=Nairobi%2CKenya&pid=563121756627850&domain=ericsson.com&sort_by=relevance&utm_source=MyJobMag





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