Duties and Responsibilities

• Maintaining a positive, empathetic, and professional attitude towards customers at all times.
• Diagnose and solve the customer’s problems in German
• Communicate effectively via email and chat with our customers
• Understand the company’s products to answer any questions or concerns
• Coordinate effectively with peers and your manager
• Contribute to a high-performance and friendly workplace culture

What we’re looking for:

• Excellent written and verbal English and German communication skills
• German proficiency level C1 and above
• At least 1 year of experience in customer service
• Strong problem-solving skills
• Team player