JOB PURPOSE

To execute the debt recovery strategy in reducing the Non-Performing Accounts (NPA) portfolio at the same time report on NPAs (Write offs, Collections, Security Cover etc.) on a regular pre-determined basis

KEY RESPONSIBILITIES

•  Keep tracking outstanding debts.
•  Coordinate all recovery activities and ensure prompt recovery.
•  Monitor debt collection response cycles and contacts as well as credit control performance.
•  Follow up with External Service providers i.e. Debt collectors, auctioneers etc. and participate in bank auctions to ensure customers get maximum value.
•  Conduct client visits (on a need basis) and telephone calls to follow up on payments from debtors.
•  Report on NPAs (Write offs, Collections, Security Cover etc.) on a regular pre-determined basis.
•  Plan course of action to recover owed money.
•  Locate and contact debtors through structured field visits.
•  Negotiate payoff deadlines and payment plans, enforce remedial measures such as restructuring or legal action to be undertaken.
• Handle customers’ questions or complaints.
•  Identify gaps in the system and recommend solutions.
•  Build trust with debtors.
•  Update account status and database regularly.
•  Comply with requirements when legal action is unavoidable.
•  Keep updated records of debtors unwilling or unable to pay and report to supervisor on the same.
•  To perform any other duty as assigned in line with the organization goals and objective.

QUALIFICATION AND EXPERIENCE REQUIREMENTS

•  A University degree(Holders of a Business-related degree will have added advantage).
•  Professional Banking Qualification (AKIB) or accounting qualifications will have added advantage.
•  Minimum 3 years’ proven working experience as a debt collector preferably in a Banking environment.
•  Ability to handle difficult situations and interactions.
•  Ability to work independently and successfully manage time and territory.
•  Experience in working with targets and tight deadlines.
•  Knowledge of relevant legal requirements
•  Good knowledge of MS Office and databases
•  Good negotiation and persuasion skills
•  Team player
•  Great interpersonal and communication skills.
•  High integrity.