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Summary

Working with the digital transformation team, the digital transformation associate will:

• Support BRAC International Microfinance entities (BI MF) in Africa and Asia in conducting research to inform the development of customer-centric digital transformation strategies and design digital financial services appropriate for BRAC’s existing and target customers, especially women and youth.
• Support BI MF portfolio countries to implement digital projects and action plans to increase outreach, deliver a superior customer experience, increase organizational efficiency, and find the right balance between tech and touch for BRAC’s customers.
• Coordinate the digitalization of the microfinance field operations, the implementation of digital delivery channels including digital payments and the design and implementation of innovative digital financial services appropriate for BRAC’s customers.
• Think creatively to innovate new uses for technology to address access, usage, literacy, security, and other barriers limiting the use of Digital Financial Services (DFS) by BRAC’s existing and target customers, especially women and youth.

Key Responsibilities:

Digital Strategy and Innovation:

Working with the digital transformation team, the associate will:

• Support the implementation of BI MF Digital strategy to digitize field operations and deploy digital channels in BI MF’s portfolio countries
• Work with BI MF entities in Africa and Asia to conduct market assessments to inform the development/refinement of country-specific digital strategies
• Work with BI MF portfolio countries to implement their digital strategies and action plans to achieve overall business objectives of increasing outreach, delivering a superior customer experience, and increasing organizational efficiency
• Support the design and pilot of customer-centric digital financial solutions that meet the needs of BRAC’s customers

Digital Processes, Channels and Products Implementation:

• Work with the Digital Transformation Managers (DTMs) in respective countries to design, test, refine and implement digital transformation projects. The digital transformation associate will support the in-country DTMs to develop business case, value proposition, cost-benefit analysis, business requirements analysis, project implementation plans, and implement change management activities to maximize the impact of digital projects on business and BRAC’s customers
• Support in-country DTMs to manage and track the implementation of digital projects to ensure project objectives are achieved in an effective, efficient and timely manner.
• Work with DTMs in respective countries to design and implement pilot monitoring surveys and use survey findings to refine and improve BRAC’s processes and products and enhance the customer experience in using DFS.
• Cooperate with portfolio country head office teams including IT and operations teams to implement their digital strategy and work with the teams to adapt their processes, products, policies and standards accordingly.
• Continuous training and handholding of country teams on project management, business case and value proposition development for digital channels, piloting, monitoring and incorporating client feedback to improve customer experience on digital channels and products.
• Work with BI MF and country teams to design and implement client and staff digital training programs including designing digital training content, training plans and training delivery
• Work with the BI and country digital transformation managers to disseminate and share knowledge and lessons learned among the different BI MF countries to support the implementation of organizational best practices for designing and implementing different digital projects in BI MF
• Work with marketing and communication teams to design effective marketing campaigns and communication to enhance the adoption and active usage of DFS

Market and Ecosystem Intelligence

• Keep an active watch on digital technologies available in the market that may improve the quality and efficiency of our field operations, and product and service delivery
• Work with other enabling stakeholders, such as regulators, universities, governments, think tanks, BRAC’s fundraising teams, and others to innovate and maximize DFS for impact.

Safeguarding Responsibilities:

• Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
• Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
• Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

Requirements

Educational Requirements:

• Master’s or Bachelor Business Administration or Finance or Economics or Development Studies or IT or Engineering
• Project Management Certification is an added advantage

Required Competencies:

• In-depth understanding of the key drivers in a digital product/emerging technology business.
• Insight into the way that digital transformation is affecting industry and knowledge of best practices.
• Experience in digital project management, including technological aspects that enabled you to develop skills in understanding business needs and transcribing them into functional specifications for a digital tool.
• Excellent attention to detail and experience in managing multiple projects
• Drive, flexibility, resilience and the ability to work under pressure
• Ability to effectively work remotely, across time zones and team locations, as well as in person with multiple teams of stakeholders
• Strong written and verbal communication skills, and the ability to translate complex technological implementation language to non-technical people.
• Fluency in English required (spoken, reading and written)
• Familiarity and experience in microfinance is preferred

Experience Requirements:

• Three (3) years of related experience working in digital financial inclusion or digital product development or digital finance or technology for development or payments platforms.
• Experience working with financial institutions (MFIs, Banks, SACCOs) or MNOs or FinTech.
• Experience in managing international development programs, including work and/or living experience in emerging markets is an added advantage.
• Substantial exposure in conducting customer-centric research for DFS and using customer insights to design DFS for impact
• Substantial exposure in implementing digital field applications, mobile payments and/or other DFS projects
• Exposure to a wide range of decision-making processes and as a result has become comfortable assessing business processes and requirements to inform the design and implementation of DFS projects