Mission Statement for the Role:

To support the HR Shared Services team in delivering high-quality, efficient, and compliant HR services. This includes contributing to the optimization of employee experiences while aligning with organizational goals for operational excellence.

Overall Responsibility:

Assist and offer support in ensuring the seamless delivery of HR services, focusing on accuracy, timeliness, compliance, and enhancing the employee experience.

Key SMART Results for A-Player Success – Target, Year 1

• Assisting in timely delivery of HR tasks, such as aiding in payroll processing, benefits administration, and updating employee data, ensuring prompt service – Q2 2024
• Providing support to maintain a 99% accuracy rate for HR transactions, encompassing assistance with changes in employee data, supporting accurate payroll computations, and aiding in precise benefits registrations – Q1 2024
• Contributing to reducing HR operational costs by implementing process enhancements, automation, and engaging in strategic negotiations with vendors – Q2 2024
• Supporting efforts to enhance employee satisfaction with HR services by achieving a 10% increase in satisfaction scores compared to the prior year, gauged through surveys and feedback mechanisms – Q3 2024
• Aiding in decreasing the average resolution time for employee queries and issues by 20%, ensuring swift and efficient support – Q1 2024
• Assisting the Shared Services Manager in ensuring full compliance with all HR-related regulations and laws, encompassing data privacy, labor laws, and reporting obligations – Q2 2024
• Supporting the execution of cost-benefit analyses for HR Shared Services initiatives, demonstrating the financial impact and return on investment for major projects – Q2 2024
• Collaborating with the HR Shared Services Manager to optimize vendor relationships, striving for at least a 15% reduction in costs or enhanced value from key HR service providers – Q2 2024

Level of Management Experience required (Mandatory & Nice to Have)

• 2+ years experience in a Shared Services role

Department stage of development where this role sits

• Rapid Scale and Growth

Core energy required for this position (e.g. Sirdar Profile Type)

• Doer/ Coordinator/ Caretaker

Key Competencies – Criticality (H,M,L)

• 2+ years experience as a HR Assistant in a busy  working environment – H
• Understanding and experience in the operation of HR Shared Services and can demonstrate strong delivery against performance targets set – H
• Self-motivated and resilient and able to embrace change, influence and make commercial decisions – M
• Has a can-do attitude and understands how activities within HR shared services impact the wider organisation – H
• Strong analytical skills and ability to use data to drive decision-making – M
• Ability to manage multiple priorities and deliver results in a fast-paced environment. M

Mandatory Criteria if Any (e.g. must have directly managed at least ten people) with no exceptions to hire.

• A Diploma/Bachelor’s degree in Human Resources or a related field and an active member of IHRM.
• Knowledge of HR processes, policies, and practices, including payroll, benefits administration, HRIS, and compliance.
• Must have directly been involved in the day to day activities of the HR Department.