Responsibilities

• Works closely with main client office Development Coordination Office at HQ on a regular basis on all entitlements and benefits related matters for the client population.
• Develops and implements new human resources policies, practices and procedures to meet the evolving needs of the Organization.
• Monitors and ensures the implementation of human resources policies, practices and procedures.
• Keeps abreast of developments in various areas of human resources.
• Prepares reports and participates and/or leads special human resources projects.
• Plans, organizes, manages and supervises the work of the team assigned, including client service centre activities. Administration of entitlements
• Lead HR Officer for entitlements and benefits administration for staff members in Resident Coordinator Offices within the Resident Coordinator System globally.
• Advises the Chief, Staff Benefits and Entitlements Section on the development, modification and implementation of United Nations policies and practices on entitlements.
• Provides advice on interpretation and application of policies, regulations and rules. Reviews and provides advice on exceptions to policies, regulations and rules.
• Represents the office in joint bodies and working groups relating to salaries and other conditions of service. Other duties
• Advises and counsels staff in respect of rights, responsibilities, code of conduct and difficulties associated with work and entitlements.
• Monitors staff welfare and identifies/proposes appropriate programmes and remedial action.
• Monitors, advises and acts on disciplinary matters in accordance with established policies and procedures. Mediates conflict, grievance and harassment cases.
• Supervises and monitors the work of the junior human resources officers in undertaking the full range of human resource management activities.
• Performs other relevant duties as assigned.

Education

• Advanced university degree (Master’s degree or equivalent) in human resources management, business or public administration, social sciences, education or related field is required.
• A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
• Successful completion of both degree and non-degree programs in data analytics, business analytics or data science programs is desirable.

Work Experience

• A minimum of seven (7) years of progressively responsible experience in human resources management, administrative services or related area, is required.
• Experience in administering entitlements and benefits for clients working in development coordination in different geographical locations is required.
• Experience in using Enterprise Resource Planning (ERP) systems in international work settings is required.
• Experience in change management is desirable.
• A minimum of five (5) years experience in leading a team or unit is desirable.