Job purpose

This position is responsible for supporting the implementation of the Commission’s ICT strategy for provision of information communication and technology services in the Commission.

Key Responsibilities:

• Assist in monitoring ICT service desk delivery issues to ensure quick resolution of user related incidents enhancing customer service delivery.
• Assist in undertaking the day to day management of the information technology platforms to facilitate the efficient delivery of customer service and processing all transactions
• Assist in maintaining and update the organizational ICT systems across the Commission to retain current information.
• Assist in monitoring the Wide Area Network and the Local Area Network and ensure optimum output performance within the Commission to enable smooth internet and network connectivity.
• Assist in ensuring the smooth running of all ICT systems including web applications, email system, firewall and spam filter.
• Support roll out of new applications and hardware as well as maintenance of inventory for the organization’s IT hardware and software both at the main offices and in regional offices
• Participate in timely preparation of the ICT department budgets, work plans and reports

Skills, Experience and Minimum Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, Business Information Technology or any relevant field from a recognized institution.
• At least 1 year of relevant service in a comparable position from a reputable organization.
• Professional Certification in Cisco Certified Network Associate (CCNA)
• Good knowledge of Information Technology Infrastructure Library (ITIL)
• Good knowledge of Active Directory Services and management.
• Good knowledge of software development tools and maintenance practices.
• Good knowledge of relational database management
• Excellent organizational and problem solving skills
• Meet the requirements of Chapter Six of the Constitution of Kenya