Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit – headquartered in Belgium – focuses on the needs of International Organisations. This unit is specialised in servicing customers in remote areas as well as central hubs with five service centres in each time zone (Miami, Antwerp, Madrid, Nairobi and Kuala Lumpur) and local representations on every continent. When you work at Cigna, you can count on a different kind of career.

KEY AREAS:

• Processes Guarantee of Payments (GOPs) and takes ownership of cases as required. The Guarantee of Payment is a confirmation towards the hospital regarding length of admission, treatment and insured amount.
• Works on sensitive/escalated cases as required.
• Follows established departmental policies and procedures to process & triage GOPs.
• Liaises with hospitals in case additional info is needed.
• Negotiates discounts with providers.
• Steers member to alternative providers.
• Liaises and ensures efficient coordination with the medical/case management teams.
• Works independently and effectively communicate to internal and external customers by telephone and email.
• Maintains accurate workflow and process documents.
• Translates and interprets medical and other relevant documents when needed.

SKILLS:

• Advance or bilingual knowledge of English is a must (C1/C2)
• Advance knowledge of one or more of these languages: French, German, Portuguese or any other European language (C1 Level).

What you’ll bring:

• Customer focused with ability to identify and solve problems.
• Customer centric mind-set.
• Exceptional interpersonal skills with good verbal and written communication.
• Ability to organise, prioritise and manage workload to meet individual and team targets.
• Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.
• Must possess excellent attention to detail, with a high level of accuracy with proactive approach.
• Capable of balancing various tasks at once while achieving deadlines.
• Ability to work under own initiative and proactive in recommending and implementing process improvements.