Job Purpose Statement

• This is a technical role that is responsible for the analysis design development and management technical support of NCBA Digital Business Middleware platforms with all its integration points to the Core Banking System Bank Channels Partners and other Third-party systems
• The role delivers business strategy through the GITA by making information flow through various Bank Systems The role requires prototyping skills excellent interpersonal skills the ability to work as part of an agile team to manage competing priorities design solutions as part of a larger roadmap and to be hands on in supporting implemented technologies

Key Accountabilities (Duties and Responsibilities)

• The effective execution of the roles responsibilities should enhance the NCBA brands by delivering on the below key responsibilities:
• The design analysis development delivery and ongoing improvement of all Systems Integration processes (40%)
• Provide 2nd Level support for escalated issues from the IT Operations and IT Applications Teams (20%)
• Adherence to internal policies and procedures for the development and management of NCBA Integration Platforms and Middleware repositories along ITIL and other best practice standards(10%)
• Support maintain and audit existing service lifecycle artifacts to agreed SLAs 10Effective management of relationships and protocols with other technical platform owners and internal business owners (10%)
• Advise internal customers on technology improvements that will ensure realization and maximization of business objectives(10%)

Job Specifications

• Design and Develop and continuously improve of the Banks Integration Platforms ESB and SOA
• Enforce internal policies and procedures for the management of Software Applications along ITIL and other best practices
• Provide expert guidance on 2nd level escalations on the banks Integration Platforms to the teams running the IT platforms on a daytoday basis
• Apply knowledge of key technologies concepts platforms eg Oracle SOA and Java
• Ensure availability of services within the agreed SLAs
• Work with business and product development to develop functional and technical requirements and propose solutions to address these requirements
• Effective management of relationships and protocols with 3rd party partners involved in service delivery
• Provide general technical advice and guidance to users and stakeholders regarding
• Software Applications developed in house
• Make efficient use of source control and bug tracking systems
• Ensure that all the assigned bank information technology platforms keep pace with technological innovations and developments as a way of protecting investment in technology
• Evaluate plan implement and maintain the assigned work packages in Integration Projects within agreed time constraints
• Provide input into the development and maintenance of Business Continuity Plan and Data Security Plan for the Integration Platforms in order to guarantee continuation of services at all times
• Knowledge Transfer on Integration Platforms to the IT Operations and IT Applications Teams as required
• Performs research and development to evaluate emerging technologies and their potential to optimize the platform
• Unittest code for robustness including edge cases usability and general reliability
• Monitor and manage service user complaints to ensure maintenance of the highest standards of service