Core Responsibilities

• Welcoming customers /patients as they arrive at the reception and inquire how they would like to be assisted.
• Addressing customers complaints at the front desk and escalating issues to the immediate supervisor whenever necessary
• Registering patients correctly on the Health Information Systems.
• Timely & correct billing of services rendered to clients on the relevant billing systems.
• Relationship management with Insurance partners i.e. contacting insurance companies to verify eligibility and co-payment terms whenever necessary.
• Assisting patients in understanding how their insurance coverage works, calculate and collect co- payments via the pay bill as per the insurance terms.
• Follow-up with the medical staff team at the Medical Center to obtain necessary information so as to complete patients’ records and process payments for services rendered.
• Responding to queries from customers and insurance companies, professionally, over the phone and through emails.
• Recording concerns for various departments and ensuring that call returns or feedback are done in a timely manner.
• Providing necessary information regarding the medical centers’ services and availability of the relevant service required.
• Obtaining necessary patient information on mode of payment, insurance; ensuring this is properly processed and recorded.
• Providing feedback and information to the claims team in a bid to streamline accounting processes.
• Submitting error-free invoices on time i.e., within 7 days.

JOB REQUIREMENTS

Minimum Qualifications

• Certificate/ Diploma in Health Records Management

Experience

• 1 Year in Healthcare/hospital set-up in the same role

Technical skills/Leadership competencies

• Proficient with Microsoft Office
• Strong interpersonal and communication skills
• People management skills
• Critical and analytical skills
• Eye for detail
• Excellent People Skills