ROLE SUMMARY

The Last Mile Manager is responsible for managing the effective operations of the Last Mile in terms of on time delivery and quality delivery within the agreed cost and budget for online business channels, such as e-food, carrefour now, non-food and marketplace etc. The role holder is also accountable for maintaining the shifts of the last mile team, implementing contracts with the third-party providers and logistics to ensure a seamless operation.

ROLE POFILE

Assets Responsibilities

• Implement an effective operating model for the e-Commerce Last mile deliveries using internal and/or 3P service providers.
• Develop detailed processes, quality control measures, and KPI’s for a seamless and effective last mile operations.
• Review daily reporting for all internal/external customers to assess performance and full order management.
• Liaise with the IT team for releated IT issues which affect the day-to-day working of the site and liaising with IT team to ensure issues are resolved immediately.
• Find the most appropriate solution to deliver goods to end customers to offer the best unified customer experience for the country at the lowest cost.
• Implement the delivery of service contracts with providers/suppliers and ensure these are up to date with its accurate application.
• Ensure that KPI’s provided by the delivery companies/suppliers meet the defined targets.
• Ensure that the logistics services providers & suppliers upload accurate information & documents in the Transport Delivery System.
• Manage and ensure that all cash handling during the last mile operations are as per company’s defined guidelines and procedures.

Merchandise Responsibilities

• Plan last mile resources as per the forecast provided by the business.
• Ensure required resources (Van, Bikes and Drivers) are always available at all operational sites as per their needs and 3P SLA.
• Undertake planning of last mile resources on a daily basis for the upcoming events. This includes re-allocation of the resources in accordance with the business needs.
• Participate in the daily team meetings and provide inputs for operational enhancements.
• Manage and track both home deliveries and returns to/from stores/DC/suppliers.

REQUIREMENTS

QUALIFICATION AND EXPERIENCE

• Bachelors degree in E- Commerce or Business Administration
• 5– 7 years of professional work experience working in supply chain, e-commerce fulfillment, and last mile operations
• Commercial knowledge preferred

SKILLS

• Good Communication skills
• Team management skills
• Data mining and analysis
• Vast knowledge in retail E-commerce
• Microsoft Office (Outlook, Excel, Word, PowerPoint, etc.)
• Strong leadership skills