The Job

The role will combine aspects of customer service and operations duties. Ultimately, you will be responsible for quickly solving problems for businesses that rely on Kopo Kopo’s technology. You will ensure that Kopo Kopo’s information systems are kept up to date, and will engage proactively with our customers on matters regarding our services – resolving customer issues in our systems and communicating that resolution back to that customer.

About You

• You have high standards, and you know what good customer service looks like. You have good communication skills and are not afraid to speak up when something is not up to your standards.
• You have strong attention to detail and good problem-solving skills. Working with software tools comes naturally to you.
• You have an appetite to learn, and want a job where you can advance quickly, not one where you can relax. You are willing to work any shift, day or night, any day of the year, reflecting Kopo Kopo’s role as a provider of critical 24/7 infrastructure in Kenya’s payment systems.

The starting salary is KES 75,000 during a 3 months probationary period. At the end of this period, if confirmed, your salary will be increased to KES 85,000 with the possibility of quick upward adjustments for star performers. In addition to the increase in salary, you will gain access to more benefits such as excellent medical coverage which includes provisions for optical and dental services. We offer fully paid parental leave. There are numerous opportunities for your learning and development. We also host regular team lunches, and company sponsored social events where you get to interact with your colleagues and have fun.