Job Purpose:

To negotiate with arrears account customers to maximise debt recovery and profitability

Key Performance areas

COLLECTIONS MANAGEMENT

• Ensure that allocated collection target/s are achieved
• Ensure that allocated productivity target/s are achieved
• Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay)
• Follow-up daily on progress of the PTP’s and the respective statuses to optimise collections
• Ensure full understanding of product/s working on

QUALITY MANAGEMENT

• Understands, interprets and applies laws, rules, regulations, policies and/or procedures to collections process
• Adhere to / utilize the collections call script/s
• Ensure that all debtors information held on record is up to date and accurate Ensure that the accounts are properly maintained at all time on the collections system
• Deals with people and/or debtors in a manner which shows empathy, tact, and professionalism

Requirements

• A minimum of 6 months working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment – with proven evidence of past performance
• Criminal clear
• Strong communication skills
• Computer literate
• Understanding / working knowledge of a collections system is advantageous

Skills

• Target driven
• High level of integrity
• Strong work ethic
• Self-motivated
• Able to work under pressure
• Reliable
• Time management
• Able to work in a team