Key Responsibilities:

Support Customer Retention and Growth

• Support commercial long term profitable, partnerships by providing up to date quotes and meeting current and future customer needs and perform procurement
• Identify upsell and cross sell opportunities
• Explore and detect customer needs
• Perform local procurement
• Manage validity

Execute new business proposal and quotes

• Detect and follow up on opportunities with new customers by building proposals and quotes and follow up according to the KPI targets in the SAP
• Generate quotes for new business and new customers
• Follow up on quotes according to SAP internal KPI targets
• Analyze lost quotes

Ensure implementation of agreements made

• Follow up on commercial agreements with customers and communicate details with Operations and Finance and log pricing and buying specifics in the supporting systems
• Ensure logging of pricing details and customer preferences in FLOW/SFDC
• Communicate details to Operations and Finance to guarantee service delivery

Report & Analyze and Provide Insights

• Perform accurate and timely compliant reporting and share trends, alerts and exceptions based on analysis.
• Properly log activities
• Perform reports on hit ratio, quote follow up, volume against quotes, lost customers etc.
• Share Insights that drive action

Align to and collaborate with other functions and the Hillebrand Gori Network

• Actively engage and interact with other departments, functions and offices to deliver and receive benefits being part of the global network
• Actively engage and interact with other functions and offices to deliver and receive benefits being part of the global network
• To serve as internal point of contact regarding quotations and sales in accordance with the Company’s business policies and procedures to ensure exceptional customer service levels are maintained. Control and management of overall sales / cost related functions
• Do Import, Airfreight, Road freight, Courier quotes
• Update Rate Database (Rate sheet) & SSL rate liaison
• IHO/EHO rate liaison
• Follow up quotations sent
• Log Quotations on Sales Force
• Follow up on Quotation sent to clients
• IHO & operations queries & questions

 Job Requirements, Skills & Qualifications:

• 3 – 5 years experience in same or similar roles
• Tertiary Level Qualification in related discipline
• Knowledge of pricing and procurement
• Strong knowledge of International Freight Forwarding, FCL/LCL and Incoterms
• Customer service
• Exceptional written and verbal communication skills both
• Financial and business acumen
• Deadline orientated
• Ability to work with diverse group of people
• Additional Notes
• Muilti-lingual