Role Purpose Statement:

To coordinate the establishment and the implementation of continuous quality management systems & Food Safety Management System and ensure compliance by monitoring performance in this regard throughout the hotel.

Key Responsibilities:

• As the QMS/FSMS Team Leader you shall ensure the inculcation of this discipline and culture throughout the hotel.
• Ensure implementation and compliance of ISO 9001:2015 standard and QMS documented procedures in all service delivery.
• Monitor compliance and perform spot checks to ensure standards are maintained always.
• Schedule and coordinate Internal and external Audits.
• Plan, consolidate agendas and schedule Management review meetings for QMS.
• Monitoring quality objectives as set and documented.
• Sensitize all employees on QMS and its importance to the company.
• Follow up to ascertain that Corrective Action Reports and Preventive Action Reports are addressed amicably.
• Liaison with external parties on challenges faced during implementation of the QMS.
• Identify and highlight any areas for potential improvement.
• Prepare and maintain all ISO required documentation.
• Update management on the performance of the Hotel with respect to quality and customer satisfaction and any need for improvement.
• Conduct bench marking to improve the quality in all aspects continuously.
• Assist in Hygiene training and ensure they are followed up on practices.
• Facilitate work environment survey.
• As the FSMS Team Leader you shall ensure the inculcation of this discipline and culture throughout the hotel.
• Ensure implementation and compliance of ISO 22000:2005 standard and FSMS documented procedures in all service delivery.
• Monitor compliance and perform spot checks to ensure standards are maintained always.
• Schedule and coordinate Internal and external Audits.
• Plan, consolidate agendas and schedule Management review meetings for FSMS.
• Monitoring quality objectives as set and documented.
• Sensitize all employees on FSMS and its importance to the company.
• Follow up to ascertain that Corrective Action Reports and Preventive Action.
• Reports are addressed amicably.
• Liaison with external parties on challenges faced during implementation of the FSMS.
• Update management on the performance of the Hotel with respect to quality and customer satisfaction and any need for improvement.
• Ensure the promotion of awareness of Customer requirements throughout the entire organization.
• Coordinate HACCP and Hygiene trainings and ensure they are followed up on practices
• Any other duties reasonably within your scope as delegated by your supervisor or the management.

Requirements

• Relevant Bachelor’s Degree preferably in Food Science and Technology.
• 2 Years’ experience in both Quality Management System and Food safety Management Systems.
• Knowledge and Appreciation of ISO standards ISO 9001:2015
• Knowledge of Internal audit experience ISO/IEC 17025:2005
• Able to guide management on QMS and FSMS matters
• Computer proficient and able to provide diverse reports.
• Appreciation of ISO standards ISO 22000:2005 and 9001:2015