Job Summary:

Reporting to the sales team manager our client is looking for is looking for an outgoing, dynamic Sales Executive to offer inbound and outbound sales support to the company’s sales targets and strategy.. We pride ourselves on our commitment to customer satisfaction and our Sales team plays a vital role in achieving this goal. As a Senior Customer Sales Executive, you will be at the forefront of our sales efforts, responsible for converting both outbound and inbound leads into satisfied customers.

Key duties & responsibilities

• Lead Conversion: Proactively reach out to outbound leads through various communication channels (phone, email, social media) to nurture relationships, understand their needs, and convert them into paying customers.
• Inbound Sales: Respond promptly and effectively to inbound inquiries and leads, providing product information, addressing customer questions, and guiding prospects through the sales process.
• Product Knowledge: Develop a deep understanding of our products or services to effectively communicate their features, benefits, and value propositions to potential customers.
• Sales Strategy: Collaborate with the Sales Team Manager to develop and execute sales strategies, including identifying target markets, customer segments, and competitive positioning.
• Customer Relationship Management: Build and maintain strong, long-lasting customer relationships by ensuring exceptional service and addressing customer concerns or issues promptly.
• Sales Metrics: Meet and exceed sales targets and performance metrics, such as conversion rates, revenue targets, and customer acquisition goals.
• Market Research: Stay updated on industry trends, competitor activities, and market dynamics to identify opportunities for improvement and growth.
• Sales Documentation: Maintain accurate records of all sales activities, including customer interactions, sales calls, and progress updates in the CRM system.
• Sales Support: Collaborate with the Marketing and Customer Service teams to ensure a seamless customer experience from initial contact to post-sale support.
• Feedback Loop: Provide valuable feedback from customer interactions to inform product development and marketing efforts.

 Skills and qualifications

• Proven experience in outbound and inbound sales, preferably in retail.
• Strong communication and interpersonal skills.
• Excellent negotiation and closing skills.
• Ability to work independently and as part of a team.
• Proficiency in CRM software and Microsoft Office Suite.
• Self-motivated with a results-driven attitude.
• Adaptability to a fast-paced environment.
• Exceptional time management and organisational abilities.