KEY RESPONSIBILITIES: MUST NOT BE MORE THAN 10

• To create, maintain and communicate Change management strategies and policies. Ensuring all stakeholders across the Bank are well versed on the change management process and understand their responsibilities.
• Responsible for end to end deployment and implementation of approved changes.
• Ensure governance of the Change Management Policy and procedures through continuous reporting, training and education.
• To define and measure success metrics and monitor change process & problems. Highlight areas for improvement through continual service improvement program, working with key stakeholders and identifying trends through reporting.
• Lead and coordinate Change Advisory Board (CAB) meetings and activities.
• Provide assurance on risk mitigation and minimize the impact of change related events by chairing of regular Change Management meetings with Application, Development, Infrastructure and Business areas and any other stakeholder.
• Responsible for day-to-day oversight and management of changes within the change management process. Ensuring changes are moved through the lifecycle and the necessary assessment/approval is carried out.
• Develop ways and means to optimize the change delivery pipeline providing stakeholder visibility and ensuring efficient delivery.
• Monitor and Manage IT Change Demand pipeline ensuring constraints are identified and flagged for action by relevant owners.
• Maintain a release plan for changes while ensuring stakeholder alignment
• Lead the division in entrenching Agile Change delivery.
• Lead the division in monitoring the performance of change against expected benefits.

DAILY RESPONSIBILITIES: NOT MORE THAN 5 OF THE MOST TYPICAL

• Provide oversight over the change management process, supervising the work of change management team and handling escalations.
• Create awareness and continuous education on the change management activities and stakeholder roles in the process.
• Provide change reporting into the status of various stakeholder requests and where necessary matters requiring management attention.
• Engage stakeholders on areas of priority and focus for the change management delivery pipeline.
• Review and update the change management processes, policies and guidelines as appropriate.