Job Purpose/Mission 

The Spa therapist shall carry out treatments on guests as per their request to the guest’s satisfaction. They shall carry out diverse beauty treatments from the spa menu.

Duties &  Responsibilities

• Responsible for training all new spa attendants and ensuring all job requirements and standards are met.
• Knowledge of Spa Software Systems is an added advantage.
• Proficient with computers including Microsoft Office.
• Effectively resolve guest complaints and communicate.
• Coaching and evaluating spa team performance.
• Assist with monthly inventory.
• Maintain all guest supplies and assist in ordering as needed.
• Maintain retail area and check retail stock daily.
• Ensure adherence to quality improvement or corrective action plans.
• Ensure cleanliness of all spa and gym areas.
• Perform treatments, massages, pedicures, and manicures to guest satisfaction.
• May be required to perform spa services when and if needed.
• Perform other reasonable job duties as may be requested by the management.
• Relieve the Gym attendant and pool attendant as may be required.

Requirements

• Hands-on experience in massage techniques, manicures, pedicures, waxing and face/body therapies
• 1 year of working experience as a therapist
• Communication and customer service skills
• User-level computer skills
• Excellent written/verbal communication skills
• Excellent customer service skills
• Must be passionate about the Beauty, Health, and Wellness Industry
• Diploma in Beauty or related courses.